INSTALLATION

Once the software is installed and set up on your devices, there’s nothing more to do!

 

Installing the app on your phone, tablet or computer is simple and only takes a few minutes.  Once the software is installed, there is nothing else you need to do – it collects the data passively.

 

Click on the installation guide for your device below for details on the installation process.

 

Smartphone & Tablet App FAQs

Will the app affect the way my smartphone, tablet or computer works?


The AnalyzeMe app is fully certified for use on all smartphones, tablets and computers. Rigorous testing procedures are employed to ensure it is compatible with as many different types of device or computer as possible.




How long does the App installation take?


The installation of the App takes only a few minutes for each device. Instructions for each devices can be found here.




It looks like the app is using lots of data!


The application will send a tiny amount of data each day over the internet so you won’t notice an impact on your data allowance. Although this is only a small amount, we recommend you have a data plan on your phone, or connect to Wi-Fi whenever possible, or your network provider may charge you.

If you check your data allowance on your phone, you may see data being used by the VPN. The app utilizes a VPN (Virtual Private Network) for us to be able to see which Apps are being used during the study. When apps are used and the VPN is enabled, the data usage is attributed to the AnalyzeMe App / VPN instead of the App actually in use. The VPN is not actually using any data, it is the app in use that is generating this data.

Take the following example:

  1. You install the AnalyzeMe app and VPN.

  2. You then use your device to watch 2GB of videos on YouTube.

  3. If you then look at the data usage stats, the 2GB data will show as being generated by the VPN and not the app that originally generated the request (in this case, YouTube).




How do I remove the AnalyzeMe App?


If you are using an Android phone, simply open ‘Settings’, scroll down to Apps, find AnalyzeMe, and then click ‘Uninstall’.

If you are using an iPhone, simply hold down on the app icon. When an ‘X’ appears above AnalyzeMe, tap the ‘X’ to remove the app.

You should also contact your oy recruitment partner, InsightzClub via Email so that they can close your account for you. The contact details are: contactus@insightzclub.com




My phone does not have a data plan; can I still participate?


As long as your phone is connected to Wi-Fi every day, then you can still participate.




What is the VPN?


VPN stands for Virtual Private Network. It is a research tool that allows us to understand how you use the internet.




How do I install the VPN on Android?


The VPN will install automatically when you download the app.




How do I install the VPN on iOS?


Once you have completed the app setup, you will be prompted to install the VPN. You will be guided through the simple steps to set up the VPN.




How do I install on Android?


To install on an Android device, simply tap the link that we send to you. The link will take you to the Google Play store. You should then just tap “Install” and allow the app to download. Simple as that! Please note that if you download directly from the Google Play Store rather than using the link we send you, you will be unable to register your app.




How do I install on iOS?


When downloading the app on an apple phone, the link will take you to a screen containing app download instructions, however the app will be downloading automatically in the background. If you go to where your other apps are, you will see the AnalyzeMe app downloading. If you are using iOS 9 or higher, please follow the steps below.

In order to allow the AnalyzeMe app to be used, you need to make sure that our software development partner, RealityMine Ltd, is selected as a trusted publisher of applications.
Don’t worry, this won’t allow unauthorized software to be used on your device, it will only give permission to the AnalyzeMe app.

  1. Open the AnalyzeMe App

  2. If the AnalyzeMe app isn’t yet trusted, when you open it for the first time, your iPhone or iPad will display the message indicated below:

To allow the AnalyzeMe app to be used, follow the steps outlined below:

  1. Open Settings and navigate to General and then Profiles/Device Management

  2. The Profile screen will then be displayed.

Note: If you have installed profiles for other apps, they may also be listed here.
Tap ‘RealityMine Limited’

  1. On the screen which appears tap the button labelled ‘Trust RealityMine Limited’

  2. When prompted, confirm you trust AnalyzeMe and our software development partner, RealityMine Limited, by pressing the button labelled ‘Trust’

After confirming you trust the application, the RealityMine Limited profile will now show as being verified

Now that the AnalyzeMe app is trusted you can press the ‘Home’ button and launch the AnalyzeMe app and continue registration and set-up.




I’m being asked to install a certificate. What should I do?


You may be asked to install an additional certificate on your phone, and you will know if you need to do so because you will see a symbol in the notification area with ‘install certificate’ next to it.

Installing the certificate is easy. Just follow the on-screen prompts. Please note that you will need to set a lock screen on your phone if you continue.

To install the certificate:

  1. Give the certificate a name and press OK. The default certificate name is fine.

  2. Follow the prompts to set either a PIN or a pattern for your lock screen. Remember what this is, since you will need it to unlock your phone!

  3. You will then see a small pop-up message on the screen letting you know the certificate has been installed.




I have changed phones. What should I do?


If you get a new phone and want to continue participating, please contact our panel provider, InsightzClub, via Email and they will send you a new download link for your new handset. The Email is: contactus@insightzclub.com




How will I know if the VPN is running?


On Android, there will be a small key symbol in the notifications bar. On iOS, there will be a rectangle with VPN written inside at the top of your screen.




Will the app use up my data allowance?


The application will send a tiny amount of data each day over the internet so you won’t notice an impact on your data allowance. Although this is only a small amount, we recommend you have a data plan on your phone, or connect to Wi-Fi whenever possible, or your network provider may charge you. This is particularly important if you are travelling overseas.

If you check your data allowance on your phone, you may see data being used by the VPN. The app utilizes a VPN (Virtual Private Network) for us to be able to see which Apps are being used during the study. When apps are used and the VPN is enabled, the data usage is attributed to the AnalyzeMe App / VPN instead of the App actually in use. The VPN is not actually using any data, it is the app in use that is generating this data.

Take the following example:

  1. You install the AnalyzeMe app and VPN.
  2. You then use your device to watch 2GB of videos on YouTube.
  3. If you then look at the data usage stats, the 2GB data will show as being generated by the VPN and not the app that originally generated the request (in this case, YouTube).




Will the app use up my battery?


The application will have some impact on the battery in your phone and, in some cases, especially if you are a heavy phone user or are using an older device, you may need to charge your phone during the day to take part in the program.




What will AnalyzeMe do?


The app will sit in the background of your device and allow us to understand how you use your phone. It will be on all the time until removed.




How will I know if my phone supports the app?


Our app works on iOS 9 and above. For Android devices, the app will work on Android 5.0 and above




How will I know if the app is working?


On Android you will see a small application icon in the notification area of the screen which indicates the application is running.

On iPhone you will see the application listed if you double-tap the home key. Do not swipe the app away from this list as it will stop the app running.




How do I check which version of iOS I have?


To check your version of iOS:

  1. Open the Settings app
  2. Tap ‘General’
  3. Tap ‘About’
  4. Scroll down and look for ‘Version’




How do I check the version of Android on my phone?


From your home screen, press Menu > Settings (or find settings in your app drawer/dock) > About Phone. Scroll all the way down and find the version.




Do I need to leave my phone on?


You should leave the app running in the background on your phone when on, but you should do whatever you normally do with your phone. Please don’t change anything.





Computer Software FAQS

How will I know if the app on my computer is working?


On Windows computers, you will see a round green icon in the system tray.

For Apple/Mac computers, if you leave the App running after install, it will run in the background.

If you do not see the App running by either of these methods, re-open the App and keep it running in the background.




Do you support Linux computers?


We do not currently support Linux. Mac and Windows computers are supported.




Do I need to leave my computer on?


You should leave the app running in the background on your devices when they are switched on. Please do not stop the app when viewing your running applications list. Please use the device as you normally would, ensuring the app is still running when you switch on your device.




My antivirus software says this application may be harmful. Is it?


The AnalyzeMe application is not harmful to your computer. We work with a number of anti-virus software companies to ensure that the application is not flagged as a threat. Sometimes there may be instances when warning messages appear. If you have any concerns, please feel free to contact us and we'll be happy to assist you.




I’m using a Windows or Mac computer, why am I being asked to enable a browser extension?


For us to collect your browsing activity, we need you to enable our browser extensions on the browsers you use. We currently support Safari, Chrome, and Firefox. Internet Explorer and Edge are not currently supported, so please try to use the supported browsers as much as possible during the study.




I am receiving an error from the app, what should I do?


Please take a screenshot of the error message you are receiving (see below for instructions), and contact us to tell us what happens before, during and after the error message has appeared.

Taking a screenshot on a Windows computer…

1. Click on the window you would like to capture.

2. Press Ctrl + Print Screen (PrtScn) by holding down the Ctrl key and then pressing the Print Screen key. The Print Screen key is near the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may vary slightly.)

3. Open the Paint application

4. In the Paint window, press the Ctrl key, then press and release the V key. Your captured screenshot should then appear within the paint window.

5. To save the image, click on the File drop-down menu located in the upper left-hand side of the toolbar and click on Save As.. and choose where you want to save the file.

Taking a screenshot on a Mac computer…

1. Press Command + Shift + 3 by holding down the Command (CMD) key, then holding down the Shift key, then pressing the 3 key.




I have got a new computer, what should I do?


If you get a new computer and want to continue participating, please contact your panel provider who will send you a new download link on your new handset.




How do I remove the AnalyzeMe application?


You should contact your panel provider so that they can close your account for you.

To uninstall on a Windows computer…

  1. To uninstall the desktop app, open the control panel and select ‘Uninstall a program’ from the ‘Programs’ section.
  2. On the next window you will find a list of all your installed programs, locate AnalyzeMe and double click (or right-click and select uninstall) to bring up the uninstallation wizard.
  3. Click ‘Uninstall’ and wait for the program to finish uninstalling. The program will now be removed from the computer and the Google Chrome extension will be automatically removed too.

To uninstall on a Mac computer…

It is important to follow these steps to ensure the App and the Browser Extensions are fully removed.

  1. Right click the app icon in the top bar and click “Toggle Dock Icon” if the app icon is not already present in the dock.
  2. Right click the AnalyzeMe dock icon and hold ALT until the “Force Quit” option appears in place of the “Quit” option.
  3. Locate the app icon in the app folder (by using finder, or by opening the folder from the dock) and drag it to the trash. This will also remove the browser extension(s).
  4. Empty trash to remove the app completely. If you notice that the extension is still active in your browser, simply restart the browser and the extension will be removed.





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